Quick answers to common questions about our services
Travel fees depend on your location. Local areas (0-10 miles) have no extra fee - just £45 per visit. We charge +£10 for 10-30 miles and +£20 for 30+ miles. The travel fee is always confirmed before booking, and remote support is available UK-wide at no extra cost.
If we can't fix your issue, you don't pay - it's our no-fix, no-fee guarantee. We'll be honest about what's possible before starting any work, so there are never any surprises.
We're available 24/7 - call us anytime, even at 3am, and we'll wake up to help you! Same-day appointments are our standard. For urgent issues, call or WhatsApp us at 07510 276895 and we'll respond immediately. Remote support can often start within minutes.
If we can't fix your issue, you don't pay - it's our no-fix, no-fee guarantee. We'll be honest about what's possible before starting any work, so there are never any surprises.
Yes! We have a special Student Package: £7 per session for remote support (up to 1 hour) and £12 for physical visits. Just show your valid student ID. Students also get special rates on tech coaching: £5-10/hour for remote sessions and £15-20/hour for in-person coaching.
We accept cash, bank transfer, and all major credit/debit cards. For subscriptions, we use secure direct debit. Payment is due after service completion, and we provide detailed invoices.
Yes, all our technicians are qualified IT professionals with relevant certifications. They're also DBS-checked for your safety and peace of mind, especially important for home visits.
Absolutely! We work with all major brands including Apple, Dell, HP, Lenovo, and more. Whether it's Windows, macOS, iOS, or Android, we've got you covered.
We can still help! Our remote support service works anywhere in the UK with no travel fees. For hardware issues, we offer pickup and drop-off services with zone-based fees. Contact us to discuss your specific situation.
Yes, whenever possible and if you request it, we'll backup your important data before performing repairs. We can also set up automated backup solutions to protect your files in the future.
Our Basic plan (£150/month) is for startups and small businesses - we take over your IT with unlimited remote support and software/hardware troubleshooting. The Plus plan (£350/month) adds up to 7 physical visits per month with priority same-day response. The Premium plan (£650/month) offers unlimited home visits and 24/7 VIP priority for families and businesses. See our pricing page for full details.
